Frequently Asked Questions
Find answers to common questions about your MyBedtimeStorys experience.
β¨ Personalised Stories
Are the stories actually personalised? βΌ
Yes β every story is generated with your child's name, chosen animal companion, and gender woven naturally throughout. It's not a simple name-replace; the story is built around your child as the hero from the beginning.
Can I choose the companion animal or settings? βΌ
Absolutely. When you sign up for the Personalized Plan, you choose your child's companion from six options: Bramble the Badger, Benny the Rabbit, Hattie the Hedgehog, Pip the Squirrel, Tilly the Turtle, or Scout the Fox.
Can I read the stories before my child hears them? βΌ
Yes. Every story is sent to your inbox first, as a PDF. You can read it, check the content, and decide whether to read it aloud or play the audio version at bedtime.
π³ Billing & Subscriptions
How much does the Personalized Plan cost? βΌ
The Personalized Plan is $9.99/month. You receive 2 new personalised stories every week β one on Monday and one on Thursday β plus audio, printable maps, and access to all story worlds.
Is payment secure? βΌ
All payments are handled by Stripe, the industry standard for secure online payments. We never store your card details on our servers.
π¦ Age Range & Suitability
What age are the stories suitable for? βΌ
Stories are written for children aged 3β9, with gentle vocabulary, age-appropriate themes, and timeless values woven throughout. Younger children enjoy having them read aloud; older children can follow along independently.
Are the stories safe and appropriate? βΌ
Absolutely. Every story is reviewed by our team before delivery. There are no ads, no dark themes, and no inappropriate content. Our stories are written by parents, for parents.
π¬ Delivery & Frequency
How are stories delivered? βΌ
Stories arrive directly in your email inbox as a PDF attachment and a link to the audio file. You can read, print, or play them at bedtime β whichever works best for your family.
How often will we receive new stories? βΌ
Personalized Plan subscribers receive 2 new stories per week β one arrives on Monday and one on Thursday. Free tier subscribers can access the 7 Moonlight Farm stories immediately after signing up.
π Cancellations & Refunds
Can I cancel anytime? βΌ
Yes. You can cancel your subscription at any time from your account page, with no fees and no questions asked. You'll retain access until the end of your current billing period.
Can I change plans later? βΌ
Yes. You can upgrade from Free to Personalized at any time. Your subscription manages seamlessly β just visit your account page to make changes.
π§ Audio Stories
What format is the audio in? βΌ
Audio stories are delivered as MP3 files, compatible with all devices. You can play them directly from the email link or download them to listen offline.
Who narrates the audio stories? βΌ
Our stories are narrated using professional AI voice synthesis, creating a warm, soothing bedtime voice. We use ElevenLabs technology for natural-sounding, high-quality narration.
πΊοΈ Printable Story Maps
What is the Goodwood Adventure Map? βΌ
The Goodwood Adventure Map is a printable map of the Kingdom of Goodwood. As your child completes story arcs, they earn Virtue Stars to colour in on the map. When all 7 stars are earned, they receive the Official Keeper of Goodwood Certificate.
Still have a question?
We'd love to help. Reach out to our friendly team and we'll get back to you within 24 hours.
Contact Us β
Response Times
within 24 hours
MonβFri, 9amβ5pm EST
Available 7 days a week